Have you tried turning it off and on again?

[Alad]

http://www.druva.com/blog/joys-remote-t ... alues-joy/

I do support for an interactive developer environment (IDE), and so the tech support questions I get are from programmers. I have, on more than one occasion, had a user email me a copied-and-pasted error message. But actually it contained instructions on what to do if they received this particular message. It didn't occur to him to read the text he was copying.

[wuxmedia]

A customer first:
Guy fixed his own WP install - OMG!!!1!

[wuxmedia]

resurrect!
This had me giggling in an over coffee'd end of the day way:
user asks for opening the FW for his IP to connect to MYSQL - fine, we make sure he is who he says he is, by getting to reply.
He replies with 'can't you grep the logs for my IP (same as he'd asked for) connecting successfully... Yeah fair point I thought, so I grepped <ip> /var/log/auth.log:

Mar 27 12:01:12 <machine> sshd[15990]: reverse mapping checking getaddrinfo for 99-99-999-999.static.ukisp.net [999.999.99.99] failed - POSSIBLE BREAK-IN ATTEMPT!

Yeah, nice one...that'll work O-o

[nova]

Problem me thinks. LOL

[wuxmedia]

yeah - user forgets password :) not like I've done it meself, just wouldn't recommend using my failed attempts to judge my validity

[nova]

HeHeHe...

[wuxmedia]

Mac users:

MU: "how can I update WP..?"
ME: "use these credz: host: localhost, user/pass"
MU: "thanks"

later:
MU: "WP works fine - but SFTP on my mac doesn't work, here are some screenies:"

-- remote host: localhost

ME:

[ChefIronBelly]

WP = WordPress? I am certainly not a people person, props to those who can do. I am more comfortable with machines and when they take over I can be there biatch :)

[wuxmedia]

yeah sorry, indeed WP = wordpress, after typing it ten million times using "WP" becomes bearable. :)

Forgot the moral of the post: think as many steps ahead as you can, and where Mac users are concerned make sure to thing like an 8 year old.
I tell you, my wife walked in whilst I was doing the silent scream, I said, look these guys want to REMOTELY login to their WP install, what do you think Localhost might mean?
Yup "umm, their local computer?"
she got it in one...and she's not super technical at all.
anyway my fault for not thinking ahead on this one.

[wuxmedia]

FUCK OUTLOOK EX-FUCKING-PRESS WITH A GODDAMN RUSTY CROWBAR YOU FUCKEDUP PILE OF SHITTY-BULLSHIT ARAGH
I swear the next support question where the user has duly typed in all the correct information and outlook FUCKS IT UP FOR NO REASON, my reply will be
"please install thunderbird, let us know when that works WHERE THAT FUCK OF A FUCKING FUCK OUTLOOK didn't work"
OH change the password back to what it was already, and it works..

[GekkoP]

^ I can sense your pain. It's been a while since my latest encounter with Outlook. Hated every single minute with it.

[rhowaldt]

fucking Outlook. what i hated especially was when the mailserver was Outlook Express or some shit (forget whether that was the name) and it seemed to be just completely fucking impossible to get anything except their own software to work with it. fuck that shit.

[wuxmedia]

^ Exchange - I think, don't get me started on that, apparently it's good for troubleshooting in the admin side.
I know when customers migrate to the new 360 (365?) because of a page of tiresome DNS entries arrives.

[rhowaldt]

Exchange, yesss, that fucker. i'm sure it is good for troubleshooting, as it is set up in such a way that it only works in 1 manner and no other.

[wuxmedia]

Haha, :)

[wuxmedia]

So WP (wordpress) updates by FTP, this is annoying as we hate FTP, so we use SFTP (FTP using SSH port and auth, easy peasy and secure.
this means WP doesn't just update over FTP because, well it's not running.
The choices are;
* install a plugin to use SSH annoying on a lot of wp installs.
* add all the PHP packages to allow that, which is global but annoying.
* just install FTP and lock it down to IPs. Seem simple right?

Here are you FTP passwords to update WP

I checked and I can’t access [the site]. I just try to login via
wp-admin after the site name. That’s correct, right?

silent_scream.gif

[wuxmedia]

So that last one might have been a bit technical.

Here's how to write a support ticket:


1) google the problem.
2) c/p the answer
3) write whatever the hell you like, treat it as if you were talking to a forumite.
4) check it out on the server.
5) get a little confused.
6) confuse colleagues
7) notice that everything is actually alright
8) delete what you wrote
9) notice a different problem
10) write about that, then remove all opinion - just the facts ma'am
11) send it off.
12) realise that it was the wrong email and not CC'ed to anyone useful.

13) have lunch

[GekkoP]

Happened today:

Guy on the web: "I installed a new NVIDIA driver and Unity disappeared"
Wife in the other office: using Debian Jessie, XFCE and Bumblebee and silently laughing

[ivanovnegro]

Fantastic.

[wuxmedia]

Note to self: Remember to take last friday in November off.
Europeans without "Black Friday":- Please take to the streets to protest against it.