Have you tried turning it off and on again?

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wuxmedia
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Re: Have you tried turning it off and on again?

Unread post by wuxmedia » Mon Feb 05, 2018 9:48 am

here's a gold one this morning, customer has basic website on shared server:
user wrote:To explain I use the cloud but have become concerned ref the number of
breaches. Do you have anything where I can store info like on a hard drive?
Oohh yeah yeah sure, we'll put your data on a super special, special hard drive, that'll be 50 quid a month.
I'm not sure what to reply with...
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Re: Have you tried turning it off and on again?

Unread post by franksinistra » Sun Mar 04, 2018 3:27 pm

So a customer hosted a quickbooks server on our infrastructure (umm MS windows server) having "persistent infuriating issue" as they say, in which their database server frequently restarted for no reason.

Contacted their IT dept, turns out it was their mistake to enable remote registry, and give everyone permission to turn that thing off. *...Slow clap....*
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wuxmedia
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Re: Have you tried turning it off and on again?

Unread post by wuxmedia » Sun Mar 04, 2018 9:36 pm

^ nice one. Haven't had any major ones recently... only be a good thing :)
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Re: Have you tried turning it off and on again?

Unread post by franksinistra » Mon Mar 05, 2018 6:32 am

^ here's another one from yesterday:

A customer asked us to convert his company's several decades worth of lotus 123 files to "modern format". While he nor his company has no qualms about using GPL stuff (meaning ssconvert to the rescue), he argues that the thing looks "highly un-enterprise" and "looks dated".

Coming from the company still using lotus in this day and age that's rich. In short, we created a simple qt gui for ssconvert and he said it is "acceptable". We agreed the next time someone said "not enterprise enough", we'll give them electron-js and all of its baggage of enterprise shit.
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Re: Have you tried turning it off and on again?

Unread post by wuxmedia » Fri Mar 23, 2018 10:25 pm

looks dated. what a dick. I happen to spend a bit of time in MS shit these days and that looks pretty awful , not to mention somehow managing to disable 'lazy' middle mouse pasting, on their site? Gets me every damn time.

I'm going to have to think about this reply:
initial query:
"Can we make the site secure" (shows screenshot of http site with NOT SECURE circled)
my response:
"We'll look at getting the site secure (doesn't mean that it is impervious
to attacks, just the communication is secure between browser and server)
shortly."
their response:
"You mention that the site won't be impervious to attacks. So do we need to
do something different?"

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Re: Have you tried turning it off and on again?

Unread post by franksinistra » Sat Mar 24, 2018 9:08 am

^ We have a specific response template for something like that, basically saying "fuck you, you cheap cunt, give us money and we'll smash olympic high jump record when you told us to jump, otherwise stfu." but in a polite way, if that makes any sense.
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Re: Have you tried turning it off and on again?

Unread post by wuxmedia » Sat Mar 24, 2018 7:24 pm

^ yeah, well they are already paying a fee and this is a fucking LE cert we are offering, I'm just convinced once we put the cert on - they will be all - wtf you said the site was secure - how come we got hacked?
I still haven't been bothered to do it.
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Re: Have you tried turning it off and on again?

Unread post by franksinistra » Wed Mar 28, 2018 10:32 am

^ Ouch okay I got it, well it's quite hard to answer it. How technical is this customer of yours? If they aren't quite technical just tell them something like "just because a woman / man wear chastity belt, doesn't mean they can't get raped.". ;)
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Re: Have you tried turning it off and on again?

Unread post by wuxmedia » Fri Jul 06, 2018 8:35 am

big system had an issue no one could resolve until the TTM turned up.
He sort of had a go at the staff on call. he was like "it's easy - something went wrong look around and fix it"
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Re: Have you tried turning it off and on again?

Unread post by franksinistra » Tue Jul 17, 2018 1:25 pm

now for some internal stupidity

Some idiot junior coworker decided to hard-code one of our database domain (duh) in one of our CRM program, instead of using the environment variable. Somehow that shit flew under the radar of QA as well, what a lucky guy. Suffice to say me and a few co-workers had a bad day.
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Re: Have you tried turning it off and on again?

Unread post by ivanovnegro » Tue Jul 17, 2018 6:49 pm

Right now I am trying to fix a damn wifi switch on a shitty Toshiba laptop for a friend. Everything works except wifi. He put Linux Mint on it. Do not blame me for it.

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Re: Have you tried turning it off and on again?

Unread post by wuxmedia » Wed Jul 18, 2018 8:10 am

oh men. nice to hear we're not alone :D
nothing major with me recently, or maybe it's just so day to day I've ignored it.
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Re: Have you tried turning it off and on again?

Unread post by wuxmedia » Fri Jul 27, 2018 12:07 pm

customer wrote:I'll be swopping the static site for this wordpress one once its signed off, when I export this .sql, will their be a best/optimum way to export for a newer version of .sql?
I wrote:where are you exporting it to?
customer wrote:...official hosting by the client - if I make further changes I'll need to export as a final version
I wrote:Oh I see, you cannot export a newer version of mysql from an older one, so I would think it would be fine to take a normal database dump which should be backward compatible.
customer wrote:I probably didn't explain myself, I'll just need to export and upload elsewhere, the other server will run newer software but I presume it will just be able to read it.
DID I FUCKING STUTTER ABOUT THE BACKWARDS COMPATIBLE BIT ?
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Re: Have you tried turning it off and on again?

Unread post by franksinistra » Fri Jul 27, 2018 3:23 pm

^ wait until they later say "my database didn't work, it must've been your fault", when they forgot to alter the db prefix.

i guess some people just refuse to acknowledge the existence of mysqldump. Those phpmyadmin-only people.
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Re: Have you tried turning it off and on again?

Unread post by wuxmedia » Sat Jul 28, 2018 8:40 pm

^ oh yeah so the worst bit is I had to translate the dev version of the site, on MAMP big giveaway :) err CAME from phpmyadmin.and they have phpmyadmin on this server.
Why is he starting developing at home then using our hosting to finish it then send it off? Just for a public hosting space I suppose.
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Re: Have you tried turning it off and on again?

Unread post by wuxmedia » Tue Aug 07, 2018 11:18 am

wow, when tech support people try to get some help !
I'm trying to get my verbatim mediashare to use a 128G SDXC card, I formatted it, so basically it's sort of my fault, but the card and machine should be able to take that sort of use?
It's quite a complex issue, but I really need to know the basic path of preparing a card for use in it. you put the card in, the mediashare unit writes it's files to the card and it's ready for use (makes a folder to put your data in) but it's not doing that.
I told them that I could give a dirtree of the 128G SD card as it wouldn't mount in linux after I was trying a bunch of things and formatted it in NFS - queue rant from them about how my card is screwed.

maybe I should dd the start of the SD. I think that might unfuck it. then get windows to format it (exfat on linux doesn't look much fun)
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Re: Have you tried turning it off and on again?

Unread post by wuxmedia » Tue Aug 07, 2018 11:34 am

yeah it was the MBR
I FUCKING AM TECH SUPPORT why did i bother this tier 1 person...
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Re: Have you tried turning it off and on again?

Unread post by franksinistra » Tue Aug 07, 2018 12:44 pm

An idiot's approach to manage athletes database for a very large Asean (Pan-South East Asia) event: allow remote execution of php script by anybody with curl in his/her computer, using no authentication whatsoever, and deprecated php method of using mysql_connect instead of mysqli (or pdo), plus plain un-encrypted http, with an extra publicly browse-able webroot.

That's why I spent most of my work hours today on youtube and reddit.
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Re: Have you tried turning it off and on again?

Unread post by wuxmedia » Tue Aug 07, 2018 1:07 pm

^ wow, well - that ticks all the 'hack me' boxes... thing is things like that, we mostly have to dealt with but it's usually the programmers fault as you mentioned.

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Re: Have you tried turning it off and on again?

Unread post by franksinistra » Tue Aug 07, 2018 2:40 pm

^ Yea man, both of those things helps when things get testy fun around here.
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