LinuxBBQ

Weird thing this morning. As I said, I don't do tech support anymore. Translation: I do it once in a while, because money is money.

A guy came with his new, super laptop. ThinkPad X1 Gen 4, shiny and chrome. Spent 4 and half hours on it because:

1) He wanted Arch and we had to deal with this: https://bugzilla.kernel.org/show_bug.cgi?id=110941
2) He wanted i3 and we had to deal with this: https://wiki.archlinux.org/index.php/xr ... leshooting
3) He wanted Vim and he had to deal with me talking 2 hours about another editor

That said, wow. What a morning.

Wow, well that is pretty nice linux tech support, hope you charge by the hour :)
install ubuntu and rename the lsb_release.. :D
Let me guess - vim Vs emacs ? I hope you didn't charge for that :P

^ Nah, I install whatever the customer wants, so I put vim. Just couldn't resist talking about my preferred choice.
And yes, I charge by the hour.

look at who is getting rich off FOSS software bugs :D

ahhh the secret money making model. of course.

ms office 365 and azure, expensive to set up just works.
FOSS, costs nothing that much, mostly works until something breaks horribly then we come and fix/reinstall

me again.
So 'Martin' wants a subdomain adding, not sure what they want with it - so time to clarify:

Hi Jim.
A copy please.
Regards,
Martin.

> Subject: [ticketID] New sub-domain for Martin server
> To: [email protected]
> From: [email protected]
> Date: Fri, 10 Jun 2016 08:04:19 -0400
>
> Hi Martin,
>
> Yeah, that'll be fine - do you just want that as a copy of the staging
(or
> live?) site and db? Or a blank vhost?
>
> Jim

THIS IS ONE OF THOSE MULTIPLE CHOICE QUESTIONS MOTHERFUCKER!!!

I replied with a yes/no question.

I love these ones:

customer wrote:I still can't get in. If using SFTP is the port 22. I am sure I using the
correct password.

I wrote:I wouldn't personally disagree with you, but 'the computer says no':
Jul 15 11:06:53 share sshd[28032]: Failed password for donkeycock from 12.234.234.234 port 54573 ssh2

wuxmedia wrote:donkeycock

I haven't used that in years. ;)

^ that's probably because your password is wrong :)

With regards to the site outage this morning (around 8am - 8:30 am BST)

Team Manager wrote:A major PoP in the London Docklands has experienced a power failure this morning. This affected many UK providers' traffic, and is still causing disruption; after some minutes, We began routing again across its redundant connectivity - however, other providers, sites and broadband connections may still be experiencing significant network outages and packet-loss unrelated to Us.

Lost power? WTF... Really?

^ ah, and I was blaming my Commies :D

nope - good ol' fashioned fuck up, plain and simple.

one for me, ubuntu 16.04 on a server, fail2ban doesn't appear to ship (or install) in a useable state, ie it doesn't ban anything.
debian ships with it banning ssh by default, which if any of you have looked at an auth.log on a public facing server... is crazy.

asked a colleague for help, got this:

^Thank you, it gave me a very needed LOL.

you are welcome :)

Got a request from a company wanting to change or remove IPs... had to ask why exactly. Turns out they need to astroturf for some of their clients...and the media gets upset about it... no way dude :) Shaaady

just haven't had one of this level of wrong before:

customer wrote: I have put a database, ExampleDB.sql in my public folder and would like to be able to connect to it.
I’ve tried using the file’s URL and my server user name and password on port 22 but connection fails. What am I doing wrong, please?

sql isn't a flat file database BTW.

^ that's rather refreshing... lol

I mean, I thought he was a fairly compentent user.. Like - there are things out there which will allow to run mysql-esque commands on a normal file, and probably flat databases (not mysql though) but yeah turns out he wanted to share it with someone, with a proprietary business software..